It’s official, Air Force Comptroller Services Portal is now live

  • Published
  • By Michelle Gigante
  • 919th Special Operations Wing

The 919th Special Operations Wing Finance Management team recently launched the new Air Force wide Comptroller Services Portal for Reserve members and personnel here, June 22, 2022.

“The CSP service is intended to be user-friendly and enable collaboration at the base level, while maintaining the option to elevate critical cases and ensure timely resolution,” said Col. Jason Grandy, 919th SOW commander. “I think our members will find the service to be very beneficial.”

Previously, customers’ emails occasionally got buried in the organizational box which resulted in a duplication of efforts for the FM team here. The new online portal service streamlines the tracking of those inquiries and provides a single point of entry.

“The Reserve has spent the last several months transitioning units to the new CSP service,” said Alexis Durm, 919th SOW lead defense travel administrator. “I think visibility for the customer is going to be a huge thing for our members.”

Currently, the virtual platform at the Wing is confined to travel pay. However, the CSP platform will be rolled out to the rest of the FM offices within a few months to include pay inquiries for military pay and civilian pay.

“We are going to be in line with what Active Guard Reservists are using to communicate with Eglin Air Force Base,” said Durm. “In the event an AGR or someone has a question we can not answer, we can simply transfer it virtually to Eglin in CSP, and the member will have the capability to track it.”

The new CPT service is on a fully-secured, PII-protected platform. While Reserve members and personnel here can still call or walk-in to make financial inquiries, members may prefer the extra transparency to track their questions through the new online self-service.

Reserve members and personnel will need to create a CSP profile using their email address. Visit the CSP today at USAF.DPS.MIL/TEAMS/saffmCSP/portal.